If you are unsure of what bike fits your needs the best our dedicated team can help pick out your perfect bike. One of the biggest advantages of owning a Concept E-Bike is our top-notch customer service. With manufacturing a top tier bike it makes it very easy to stand behind our product. But even with top tier products eventually, you have an occasional flaw. We see every warranty issue as an opportunity to show you how much we care. We are driven to be the best electric bike manufacture and that starts by giving the best customer service.